Privacy Policy & Cookie Consent

https://jenwelchpilates.com (referred to as “our website”) is operated by Jen Welch (referred to as “we”, “us” or “our”).

Data we collect & who we share it with

Joining  classes
In order to join our classes we require personal information, including name, address, email, health status, date of birth and emergency contact information.  This is collected and stored via a third-party application, TeamUp .  This information is required for the duration of your time using our services.

  • TeamUp
    We use the scheduling platform TeamUp to manage membership, class schedules and payment for all Pilates classes.  This is a third party website which requires you to register and provide personal details to log-in and join courses. TeamUp’s privacy policy is available at: https://goteamup.com/company/privacy/

Email enquiries & Subscriptions
If users enquire about a service (including a free trial) via our website,  Name, Email and Phone number stored so we can respond to the enquiry.  If a user participates in a class they will be added to mailing list for essential correspondence about the class.  An option to join a general mailing list is also given, you can unsubscribe automatically from this by clicking the unsubscribe link at the bottom of any newsletter you receive.  Or by requesting your removal by email.

  • MailerLite
    We use MailerLite to manage our enquiries and email subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.  You can unsubscribe from our newsletters by clicking on the unsubscribe link provided at the end of each newsletter. MailerLite’s privacy policy is available at https://www.mailerlite.com/privacy-policy

Shop Purchases
If you use the shop function to purchase products, we collect data to process your order.  This information is stored securely and is retained for business and accounting purposes.  Payment is taken through the Payment Gateway, Stripe, details can be found below.

  • Stripe
    The Payment gateway used for TeamUp and the online shop is Stripe.  This platform collects information that is essential for processing online payments. Stripe’s privacy policy is available at: https://stripe.com/en-gb/privacy

How long we retain your data

We retain data for as long as it is required for business purposes.   All information is required while members are actively engaged in our services.

 What rights you have over your data

If you have engaged with any of our services you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded content from other websites

  • Online applications to join classes and log-in to view existing memberships are through TeamUp. This is displayed via a portal on our website.
  • Email enquiries are made through Mailerlite via embedded forms.
  • Videos publicly displayed on the site are embedded from Vimeo.

Cookies

Like most websites, we utilise Cookies, which are small text files that are saved by your browser when you access our Service. We use cookies to identify when you’ve logged into the Service, to prevent against abuse, and to generally provide the service.

Our website uses the following types of cookies

Strictly Necessary cookies:

CookiePurposeNative/Third-Party
woocommerce_items_in_cartRecords if there are any items in the WooCommerce shopping cart.ItemsNative
wp_woocommerce_session_The cookie name is of the form wp_woocommerce_session_*hhhh*, where hhhh is a hashed version of the site URL.
This cookie contains information identifying the customer and session expiration time. For guest shoppers this a randomly generated cryptographically strong ID.
Native
store_notice[notice id]Enables notice to be displayedNative
CookieControlControls cookie preferences after acceptance.Native
__cfduidMailerLite Third party
__stripe_midstripe.com uses __stripe_mid and __stripe_sid to process payments for our website.Third party
__stripe_sidWhen you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your contact and shipping information, which we require for billing, shipping and to comply with tax and other government regulations.Third party
sessionidTeamUp session IDThird party
csrftokenSecurity Cookie for Cross site requests - used by TeamUPThird party

Analytical Cookies:

Native and third-party cookies

  • Native cookies are those that we place on the user’s device from our website.
  • Third-Party cookies are placed on a user’s device by some features enabled on our website (a “third-party”). The third-party deals with the data obtained through the cookies. However, we  may also use the information given by the third-party cookies (e.g. Google Analytics).

Cookie Preferences

All user are given the option to Accept or Decline the use of cookies on our website.  Strictly Necessary cookies cannot be declined as they are essential for the function of our website.

You may also choose to not accept some or all of our cookies through your browser’s preferences, but you may not be able to access some or all of the Service.

Contacting us

If you would like to view personal information we hold about you or request its deletion, please contact us via email:  info@jenwelchpilates.com

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